Whenever a pump fails, they are ready to help: The service engineers of FSE Fluid Systems Erfurt GmbH. The core business of the company founded almost 10 years ago is the successful repair of defective pumps, motors, and aggregates. With more than 10 employees, customers primarily from the energy, water, paper, food, automotive, as well as chemical and plastics industry are serviced at a workshop area of 750 m2. Under General Manager Ulf Manthee, the experts from Erfurt are willing to try new approaches. In 2014, a new web-based assembly management system ProfiService@LINE has been implemented for reporting and documentation purposes. All processes are now digitally archived and can be retrieved online at any time. Times, when time sheets had to be completed manually, documentation arrived at the customer weeks later, or system parts were missing during repairs, are over.